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You can return any item purchased on within10 working days from the date of the delivey.


1.Login to your account on and select the function "return requests";

2.Select the order you have made and for which you want to make the return, and follow the procedure;

3.Make sure that the prodcuts are in the same condition in which you received them;

4.Send the package by regular mail at our warehouse;

We will only refund the items returned according to the istructions. If your return does not meet the condition listed, the parcel will be sent back to you. 


Timing of reimbursement  

Usually we ensure and verify your return within 2 working days from the date of receipt at our warehouse.  

After the acceptance process we will make the reimbursement and we'll inform you via email.


When i get my money back? 

Credit card: our bank will make the refund approximately in 5 working days after our notification of acceptance of the returned. The time it takes to see the funds on your credit card may vary depending on the institution that issued the card.  

Cash to the forwarder: please note that this payment method is available only for orders made and delivered in Italy. In this case the reimbursment will be done by our company making a bank transfer on the customer bank account within 4 days after the acceptance of the return. 

Bank transfer: If you paid your purchase by bank transfer, the eventul reimbursement will be made as well by bank transfer from our company to the customer bank account. In this case please send an email to our customer service with your bank details including IBAN and SWIFT code. You'll have the funds bank wthin 4 working days. 


Customer service:  

For any further requirements please do not hesitate to contact our customer service.



  WHATSAPP ENVY05  Whatsapp: +39 331.9210059